شروط الخدمة

Terms & Conditions

Welcome to VELAR. By accessing our website and placing an order, you agree to the following Terms & Conditions.

1. Orders
All orders are subject to availability and confirmation. VELAR reserves the right to cancel or refuse an order in the event of product unavailability, incorrect pricing, payment issues, or other circumstances that prevent us from fulfilling the order.

2. Prices & VAT
All prices are displayed in UAE Dirhams (AED). Applicable VAT will be calculated and displayed during checkout.

3. Payment
Orders must be paid using one of the payment methods available at checkout. An order will only be processed once the payment has been successfully authorized or confirmed.

4. Order Cancellation
Orders may be cancelled before they are handed over to the shipping company. Once an order has been handed over for delivery, it cannot be cancelled.

5. Shipping & Delivery
Delivery times are estimates and may vary depending on the delivery location, courier availability, public holidays, weather conditions, or circumstances beyond our control. Customers are responsible for providing complete and accurate delivery information.

6. Returns & Exchanges
Returns, exchanges, damaged products, and refunds are subject to our Return and Exchange Policy available on our website.

7. Product Information
We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate. Actual product appearance, including packaging and colours, may vary slightly from the images displayed.

8. Promotions & Discount Codes
Promotional offers and discount codes are subject to their stated terms and validity periods. Unless otherwise stated, discount codes cannot be combined with other promotions or offers.

9. Website Use
The content, branding, images, designs, and materials on the VELAR website are intended for personal use and may not be copied, reproduced, distributed, or used for commercial purposes without permission.

10. Changes to These Terms
VELAR reserves the right to update or modify these Terms & Conditions when necessary. Any changes will become effective once published on our website.

11. Contact Us
For any questions regarding your order or these Terms & Conditions, please contact VELAR through the contact details provided on our website.