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Return and Exchange Policy

1. If you receive an incorrect or damaged order, please contact us within 2 days of receiving your order to arrange a return or exchange.
2. Coffee products cannot be returned or exchanged unless there is clear damage to the product.
3. Orders cannot be cancelled once they have been handed over to the shipping company.
4. In the case of an approved return or exchange, refunds will be processed within 6–16 business days after we receive the returned shipment.
5. The customer is responsible for shipping fees if the order needs to be reshipped for any reason, including failure to receive the shipment, providing an incorrect or incomplete address, or failing to respond to the shipping company within the specified delivery period.