VELAR Policies
Shipping & Delivery
- Orders are prepared and shipped within 1–3 business days. Delivery times may vary depending on the customer’s location.
- Orders placed on Friday will be shipped during the following business days.
- Tracking information will be sent via SMS or email once the order has been shipped.
- Customers are responsible for providing a complete and accurate delivery address and for following up on their shipment with the shipping carrier when necessary.
Returns & Exchanges
- If you receive an incorrect or damaged order, please contact us within 2 days of receiving your order so we can arrange a return or replacement.
- Coffee products cannot be returned or exchanged unless they arrive clearly damaged.
- Orders cannot be cancelled once they have been handed over to the shipping carrier.
- For approved returns or exchanges, refunds will be processed within 6–16 business days after we receive the returned shipment.
- The customer is responsible for additional shipping charges if an order needs to be reshipped for any reason, including failure to receive the shipment, providing an incorrect or incomplete address, or failing to respond to the shipping carrier within the specified delivery period.